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Privacy Policy
Sales Tax Policy
State and local sales tax rates are generally determined by the shipping address of an order.
State laws require HCPro / DecisionHealth to have an active exemption certificate from all customers who claim a tax exemption. If the exemption certificate is not received or has expired, HCPro is required by law to charge tax in all US States and the District of Columbia except for state and local jurisdictions that do not assess sales taxes.
If your business qualifies for a sales tax exemption, a proper exemption certificate for each taxable jurisdiction must be submitted to HCPro / DecisionHealth in advance of completing an order. A HCPro / DecisionHealth representative will review your certificate and contact you if the certificate received is incomplete and will provide you with missing information.
- HCPro / DecisionHealth will review your company name, address and email address associated with your customer profile to determine if it matches the Company of the exempt certificate submitted. Additional proof from your employer may be required.
- Documents such as IRS letters, W-9's and state issued permits/licenses are not acceptable forms to claim a tax exemption. Provide your state issued number (ex. Tax ID, Exemption Number, etc.) on a valid exemption certificate.
- Submitted certificates must be complete in entirety, including signatures where required.
- Upon expiration, you are responsible for resubmitting active certificate(s).
Sales tax will be assessed on all guest-checkout orders. Sales tax on orders while logged into your customer account will be adjusted based on the certificate if "accepted" prior to the order invoicing and if in an active status. For pre-payments, the order invoices at the time of order.
To submit a Tax Exemption Certificate, send your sales tax exemption in .pdf format to customerservice@hcpro.com. Allow 3 business days after submission of an exempt certificate for your account to be updated if the certificate is "accepted". For faster service contact Customer Service at 1-800-650-6787. We are available Monday – Friday, 8:00 am – 5:00 pm CST.