Our Guarantee

HCPro Products

We offer a worry-free shopping experience.HCPro print and DVD products are fully guaranteed. If you are dissatisfied with a product for any reason, you may receive a full refund or credit by returning the item in resalable condition within 30 days to:

H&H Fulfillment
854 North Prince St.
Lancaster, PA 17603

If you have any questions or concerns about making returns, please contact our Customer Service Department

Online Courses

Online courses are fully guaranteed during your access period*. Once you have completed a course, and if you have questions or are dissatisfied with that online course, please contact our Customer Service Department.

* Access periods vary.  Please see individual product terms for details.

Downloaded Digital Products

Downloaded digital products are not eligible for refunds.

Customer Service Department

Representatives are available Monday – Friday, 8:00 a.m. to 5:00 p.m. Central Standard Time. Please call us at 1-800-650-6787 or email customerservice@hcpro.com. We answer e-mail requests received during business hours the same day and all e-mail requests within two business days.

Thank you for your business. We look forward to making your experience with HCPro exceptional!

HCPro Products

We offer a worry-free shopping experience. HCPro print products are fully guaranteed. If you are dissatisfied with a product for any reason, you may receive a full refund or credit by returning the item in resalable condition within 30 days to:

H&H Fulfillment
854 North Prince St.
Lancaster, PA 17603

If you have any questions or concerns about making returns, please contact our Customer Service Department.

Subscriptions

Subscriptions terms are guaranteed for 60 days from the start of the subscription. No refunds on subscription cancellations after 60 days.

Online Courses

Online courses are fully guaranteed during your access period*. Once you have completed a course, and if you have questions or are dissatisfied with that online course, please contact our Customer Service Department.

* Access periods vary.  Please see individual product terms for details.

Downloaded Digital Products

Downloaded digital products are not eligible for refunds.

Respectful Conduct:

Event participants are expected to behave responsibly and to treat each other—and treat the community—with respect, kindness, and compassion. HCPro reserves the right, without refund, to revoke the credentials of participants whose conduct is deemed inappropriate, disorderly, or offensive by HCPro, affiliated third parties or the local authorities.

Customer Service Department

Representatives are available Monday – Friday, 8:00 a.m. to 5:00 p.m. Central Standard Time. Please call us at 1-800-650-6787 or email customerservice@hcpro.com.We answer phone calls received during business hours the same day and all e-mail requests within two business days.

Thank you for your business. We look forward to making your experience with HCPro exceptional!