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Privacy Policy
Our Guarantee
HCPro Products
We offer a worry-free shopping experience.HCPro print and DVD products are fully guaranteed. If you are dissatisfied with a product for any reason, you may receive a full refund or credit by returning the item in resalable condition within 30 days to:
H&H Fulfillment
854 North Prince St.
Lancaster, PA 17603
If you have any questions or concerns about making returns, please contact our Customer Service Department
Online Courses
Online courses are fully guaranteed during your access period*. Once you have completed a course, and if you have questions or are dissatisfied with that online course, please contact our Customer Service Department.
* Access periods vary. Please see individual product terms for details.
Downloaded Digital Products
Downloaded digital products are not eligible for refunds.
Customer Service Department
Representatives are available Monday – Friday, 8:00 a.m. to 5:00 p.m. Central Standard Time. Please call us at 1-800-650-6787 or email customerservice@hcpro.com. We answer e-mail requests received during business hours the same day and all e-mail requests within two business days.
Thank you for your business. We look forward to making your experience with HCPro exceptional!
HCPro Products
We offer a worry-free shopping experience. HCPro print products are fully guaranteed. If you are dissatisfied with a product for any reason, you may receive a full refund or credit by returning the item in resalable condition within 30 days to:
H&H Fulfillment
854 North Prince St.
Lancaster, PA 17603
If you have any questions or concerns about making returns, please contact our Customer Service Department.
Subscriptions
Subscriptions terms are guaranteed for 60 days from the start of the subscription. No refunds on subscription cancellations after 60 days.
Digital Products/Online Courses
HCPro online courses and virtual summits are eligible for a refund if cancelled within 30 days after the date of purchase. Downloaded digital products are not eligible for refunds.
Online courses are subject to a $25.00 cancellation fee. Refunds are not issued for any product greater than 30 days after the purchase date, or if the customer has participated in the course or event or claimed CEU credit from the product. For bundled online courses, only the unused portions of the bundle's products are eligible for reimbursement, and approved refunds will be adjusted using individual list prices for all component products that have been accessed and/or used within a bundle and will be subject to the $25.00 cancellation fee.
Customers who have cancelled their purchase will be un-enrolled from the product and will not have access to any of the content or related user data. Cancelled courses will not appear in the learner's education history. CEUs will not be awarded or retained for cancelled products.
Respectful Conduct
Event participants are expected to behave responsibly and to treat each other—and treat the community—with respect, kindness, and compassion. HCPro reserves the right, without refund, to revoke the credentials of participants whose conduct is deemed inappropriate, disorderly, or offensive by HCPro, affiliated third parties or the local authorities.
Customer Service Department
Representatives are available Monday – Friday, 8:00 a.m. to 5:00 p.m. Central Standard Time. Please call us at 1-800-650-6787 or email customerservice@hcpro.com.We answer phone calls received during business hours the same day and all e-mail requests within two business days.
Thank you for your business. We look forward to making your experience with HCPro exceptional!